Refund/Cancellation Policy

1. Order Cancellation

Cancellation by Customer

Orders may be cancelled within [X hours] of placing the order.

Once the order has been processed or shipped, cancellation requests may not be accepted.

To request a cancellation, contact us at:

Cancellation by Us

We reserve the right to cancel any order due to:

  • Product unavailability
  • Payment issues
  • Suspected fraudulent activity
  • Incorrect pricing or product information

If we cancel your order, a full refund will be issued.

2. Returns

We accept returns within [X days] from the date of delivery.

To be eligible for a return:

  • The item must be unused and in original condition
  • Original packaging and tags must be intact
  • Proof of purchase is required

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Customized or personalized products
  • Digital/downloadable products
  • Gift cards
  • Perishable goods
  • Personal care items (if opened)

4. Refund Process

Once your returned item is received and inspected:

  • You will receive a confirmation email
  • Approved refunds will be processed within [5–10 business days]
  • Refunds will be credited to the original payment method

Shipping charges are generally non-refundable unless the return is due to our error.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery with:

  • Order number
  • Photos/videos of the item
  • Description of the issue

We will arrange a replacement or refund after verification.

6. Exchange Policy

Exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer:

  • Store credit
  • Alternative product
  • Refund

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your payment provider or bank
  3. Allow processing time before contacting us

If the issue persists, contact us at arabian.butterflies@gmail.com.