We donât accept returns or Refunds for our products except in the case of
Major Damage /Wrong item sent(Size different from the order)
In case you face a situation as above, it is must that we need an unboxing video. Return requests without an unboxing video will not be accepted.
360Âș opening video must !! otherwise no complaints will be accepted
Please make video while opening the parcel
Video should start ,from showing the address label as it is sent by us right from the outer package...
No replacement or refund will be done without video proof if in case u receive damaged/missing/any kind of issue. Please follow this strictly.
If you have a return request, you will have to raise a query through our support platforms- Call/Website Support Portal etc within 24 hours.
Discounted items are final and cannot be returned or exchanged
Once a product is dispatched, returns are not accepted.
FOR SAREES
Returns & Exchanges
Returns and Exchanges can be tricky - and we always strive to give you the best products and avoid the hassle of returns or exchanges.
CONDITIONS FOR RETURNING A PRODUCT
In case there is a defect in the product, our team will do a quality check to ensure the same. If a defect is found, the cost of the product along with the shipping charges will be refunded.
Here are the list of issues not considered defects (read more about them here):
* The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
* The uneven threads connecting the border to the body are not considered defects.
* Slubs - residual threads bundled together in tiny knots.
* Minute gaps in and around motifs.
* Dye 'bleeding' onto the pallu from the body - this is common in powerloom sarees.
* Loose threads in Bandhani sarees used for the tying and dyeing.
* Color mismatch - colors are subjective, we understand. We try to best capture the most truest colors of the saree. Despite that, due to individual device settings, the colors may appear different on different devices. Hence, it is advisable you check with our team if you are doubtful regarding the color of a product.
These are considered defects:
* Tear in the saree
* Incorrect length (instead of what was stated),
* Missing blouse piece (if mentioned that the saree has a blouse piece)
In case of any query, you can reach out to us on our email or through our Facebook and Instagram page.
THE RETURN/EXCHANGE PROCESS
You can return the item for a store credit or exchange for same or higher priced product.
If you'd like to return a product, send us an email @ arabian.butterflies@gmail.com with your concern within 3 days of receipt of the product.
Once we confirm that you would like to go ahead with the return, ship the products back to us within 7 days of receipt of the order. If you have any concerns regarding the duration or nature of return, feel free to email us.
Returns on international shipments, are to be paid by the buyer and the customs for returns also will have to be borne by the buyer.
